ETC special situation disposal terminal is a special situation business processing system specially developed for ETC lane. Through the mode of "user self-service + remote assistance", the system can deal with 6 categories and 21 kinds of special situations encountered in ETC vehicle traffic, such as ETC card failure to pay, abnormal billing, label reading failure, card operation failure, ETC card damage, and missing entrance information online, providing one-stop processing services for ETC users. Finally, the unattended self-service processing of ETC lane will be realized, which will solve the time-consuming and laborious processing of the current special situation of ETC lane and the problem of poor traffic, and ensure the fast passage of ETC lane.